Passes Help Center & FAQs

Passes

Block and restrict users

Set up creator profile

Connect Discord to memberships

Membership missing from Memberships view

Migrate from Fanhouse to Passes

Fan subscriptions

Troubleshooting Payment Failures

Creator Analytics Dashboard

Find and watch livestreams

Creator Referral Program

Membership Pending: Access Not Activated

Create and monetize content

Contact Passes Support

Smart Pricing for Mass Messaging

Report inappropriate behavior

Unrecognized charge

Hacked account

Sales tax

Estimate health insurance with Stride

Create and manage memberships

Fan payments: methods and billing

Set up Automated Messages

Get started as a fan

Build audiences for Mass DMs

Sell merch in your Shop

Creators+ Plan

Export and Download Your Account Data

How membership upgrades apply unused value as credit

Passes NPS survey

Set up and manage payouts

Deactivating fan account

Start Livestream

Troubleshooting General App Issues

Access creator Discord via membership

Creator eligibility

Manage your fan account

Livestreaming Setup & Management Guide

Retain Members with Discounts and Pausing

Organize Vault

Complete KYC verification

Sign up as a creator

Message creators and DM limits

Access memberships and orders

Chargebacks for creators

Report a DMCA

Promotions and discounts

DMs: Mass, Welcome, & 1:1

Sign-in troubleshooting

Find and follow creators

Screenshot Protection (Creators+)

Tax Forms for $600+ Earnings (W-9 vs. W-8BEN)

OBS Setup for Live Streaming

Guest Checkout Guide

Creators+

Anti-Screenshot

Others

Platform Availability

Charges And Receipts

Benefits & Perks

Statements & Reports

Livestreams & Calls

Join Livestreams

Moderation Controls

2. Fans

Discord Access

Payment Methods

Downloads Access

Content Protection & Policy

SFW Guidelines

View Premium Content

Safety

Troubleshooting & Support

Profile & Branding

Session Scheduling

Community and Content Guidelines

Eligibility & Approval

Shop & Products

Trials And Promos

Merch Shipping

Fees & Revenue Share

Create Your Account

Per Minute Calls

Eligibility & Application

Guest Checkout

Order History

Creator Programs

Technical Issues

Content Availability

Tipping In Stream

Known Issues

Digital Purchases

Contact Support

Gifts And Gifting

Membership Management

Playback Issues

Migration Guide

Chargebacks & Disputes

Security & Recovery

Vault & Library

Support & Troubleshooting

1. Getting Started

Watermarking Tools

How Memberships Work

Device Access

Feature FAQs

Two Factor Auth

Hacked Account

Privacy Requests

Payments & Billing

Compliance Settings

Account & Profile

Membership Metrics

Group Chats

Payout Setup

Payment Issues

Refunds & Cancellations

Sign In Help

Analytics & Insights

Content Access

Pay Per View

Livestream Analytics

Replays Access

Notification Settings

Livestream Sessions

Community Etiquette

Safety & Privacy

Upgrade Or Cancel

System Status

Dashboard Overview

Sales & Conversion

Notifications & Preferences

Fanhouse Transition

Device Compatibility

Buy Digital Goods

1. Creators

Team Access & Roles

Messaging & Chat

Creator Tools

Manage Profile

Email Delivery

DMCA & Takedowns

Discord Integration

What Is Passes

Content Protection

Account Security

Verification Steps

Taxes & Forms

Discover Creators

Direct Messages

Setup Checklist

Messaging & Community

Taxes And Fees

Memberships & Subscriptions

Following Creators

Promo

Report Or Block

Manage Memberships

Platform Overview

3. Other

Connected Accounts

Earnings & Payouts

Everything a new fan needs to understand Passes and start using it quickly.

Manage your identity, access, and personal settings on Passes.

Find creators and access the content your follows or memberships include.

Buy one-off items, pay-per-view content, downloads, and physical merch.

Participate in livestreams and one-on-one or group calls with creators.

Choose, manage, and understand memberships and subscriptions as a fan.

Interact with creators and communities through messages, groups, and integrations.

How payments work on Passes, methods, receipts, disputes, and billing issues.

Keep your account safe, protect privacy, and address abusive behavior.

Fix common issues, check status, and reach the support team when needed.

How to contact Passes Support, what details to include for faster help, and when to escalate issues.

Ways to save on Passes: referral program basics, eligibility, and how to find active promotions and discounts.

How to report inappropriate behavior or sexual/explicit content, what our review process looks like, and what actions we may take.

Resolve login errors, uploads failing, streaming issues, and app/browser compatibility.

Start here to understand Passes, check eligibility, verify your account, and complete initial setup to begin monetizing.

Manage your creator presence and account-level settings, including branding, access, security, and compliance preferences.

Measure performance and grow: use dashboards and insights across memberships, messaging, shop, and livestreams.

Policies and safeguards for creators: SFW guidelines, media protection, copyright, and enforcement workflows.

Programs and perks for creators on Passes, including enhanced tools and benefits.

How to use Passes’ core monetization tools: organize content, message fans, run memberships, go live, and sell products.

Everything about earning and getting paid on Passes: setup, fees, statements, taxes, and disputes.

Transaction support topics impacting creators and their audiences, including fraud, refunds, and payment rails.

Help for general issues outside specific tools: fix technical problems, find answers, or reach support.

How can we help?

Browse by topic

Creators

Resources

Company