# Using Creator AI Tools > For the complete documentation index, see [llms.txt](/llms.txt). ## Manage AI Chat Creator AI Chat lets eligible Passes Premium fans chat with an AI version of you. These conversations are separate from your regular DMs. ### Turn AI Chat on or off 1. Go to **Settings → Messaging → AI Chat**. 2. Turn **Enable AI Chat** on or off. 3. Select **Save**. Turning it off prevents fans from starting new AI conversations or sending further messages through AI Chat. It does **not** disable **Ask About the Fan** or **Passes AI Assistant**. ### What your AI can offer Your AI can offer **existing Vault photos or videos** when a fan requests them or clearly expresses interest. It can send a **locked offer** without your approval of each individual offer. The fan chooses whether to purchase it. This feature retrieves **existing media**. It doesn’t create new custom photos or videos. Prices are calculated automatically and aren’t negotiable through AI Chat. ### Conversations and earnings AI Chat conversations aren’t available to review in your creator inbox. Paid unlocks through AI Chat contribute to your **Messages/DM earnings**. There is **no separate AI Chat earnings breakdown**, and individual AI-generated offers do not appear in the standard **Messages Analytics** table. ## Use Ask About the Fan Ask About the Fan helps you review an individual fan’s conversation history, notes, spending, and memberships. You can ask questions like: **“What should I follow up on?”** No separate activation is needed for Creator Plus accounts. 1. Open a fan’s conversation in **Messages**. 2. Open **Fan Details**. 3. Select **Ask About the Fan**. 4. Type a question or choose a suggested prompt. To stop using it, leave the tab or close the panel. AI answers can be inaccurate, so check the original conversation before relying on a summary or suggested follow-up. ## Use Passes AI Assistant Passes AI Assistant helps Creator Plus accounts prepare **posts**, **mass messages**, and **automated message flows**, including scheduling. It is separate from **Creator AI Chat**, **Ask About the Fan**, and customer support. ### Open the Assistant #### Desktop 1. Select **Create (+) → Scheduler with AI → Start creating**. You can also select the **floating sparkle button** at the bottom-right of your creator **Dashboard**. #### Mobile 1. Tap **Create (+) → Scheduler with AI → Start creating**. The Assistant opens in a full-screen chat on mobile. Mobile does **not** have a floating Assistant button. #### Desktop and mobile 1. Open Messages and select All. 2. Select AI Assistant, pinned above your conversations. This entry is available with Creators+. Clear any search or other filters if it isn’t visible. ### Attach media 1. Select the **upload/cloud icon** beside the message box to choose files from your device, or the **stacked-layers icon** to select existing Vault items. 2. Review the attachments. Select **×** to remove an unwanted attachment before sending. 3. Enter your request, then select the **send arrow**. On desktop, you can also drag files into the chat. Wait for the Assistant to finish responding before adding more media. Files selected from your device upload and save to your **Vault** when you select **Send**, not when you select them. Attaching media does **not** itself publish a post or send a message to fans. Images can show picture previews. Videos, audio, and PDFs can show file-type icons instead—this does **not** mean the upload failed. ### Supported uploads on web - **Images:** JPG, JPEG, PNG, TIFF — up to **100 MB** each. - **GIF and WebP:** Up to **100 MB** each. - **Videos:** MP4, MOV, MPG — up to **10 GB** each. - **Audio:** M4A, MP3, OGG, WAV, FLAC — up to **150 MB** each. - **PDFs:** Up to **100 MB** each. You can attach up to **40 items per message**. Convert **HEIC** photos to **JPG** or **PNG** before uploading. Large-file upload limits can differ in the mobile app. ### Review and confirm a proposal Describe what you want to prepare—for example, **“Prepare a post for tomorrow.”** The Assistant may ask for more details before showing a proposal. Informational questions may receive a text answer without a proposal. Before confirming, check the **audience, media, price, and timing**. Preparing a proposal does **not** publish or send it—your confirmation is required. After confirming, check the relevant **Posts**, **Mass Messages**, or **Scheduler** list to verify the result. If the outcome is unclear, check for an existing item before approving again or recreating the request. ## Troubleshoot the AI Assistant ### The Assistant is missing Confirm that your account has Creators+. In Messages, select All and clear any search or other filters. You can also open it through Create (+) → Scheduler with AI → Start creating. Contact Support if neither option appears. ### A file will not attach or upload Check its format, size, and the **40-attachment limit**. On desktop, try the **upload/cloud button** if drag-and-drop does not work. Wait until the Assistant finishes responding before trying again. After selecting **Send**, check your **Vault**. If the file is already there, select the existing Vault item instead of uploading another copy. ### A proposal is missing Check whether the Assistant is waiting for an answer to a clarifying question or whether your request was informational. If you expected a proposal and the response has finished, capture the prompt, response, and any error before refreshing or reopening the Assistant. ### A confirmed action or scheduled item is missing Check the proposal’s status and the relevant list or scheduler. Do **not** repeatedly approve or recreate an action whose outcome is unclear. ### Contact Support Include your **device**, **browser or app version**, **approximate time**, and a **screenshot** of the issue. For upload problems, also include the **file format**, **approximate size**, **number of attachments**, and whether you used the **upload button**, **drag-and-drop**, or **Vault**.