For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Contact Passes Support
If you need help with your Passes account, payments, memberships, orders, creator tools, or reporting an issue, you can contact Passes Support in a few ways.
## Use Passes AI Chat
For quick help, go to [Passes AI Chat](https://www.passes.com/help) and describe what you need help with.
## Email support
If you still need help, email <help@passes.com>. Passes Support is available daily from 5 AM to 9 PM Pacific Time.
## Report a bug or suggest feedback
To report a bug or send product feedback from your account:
1. Go to **Settings**.
2. Select **Feedback**.
3. Choose **Report a bug & Suggest**.
4. Add the details of the issue or suggestion.
## What to include
To help Support review your request faster, include:
- Your Passes username or account email.
- Whether you are using a fan, creator, or agency account.
- A short description of what happened.
- The device, browser, or app version you are using.
- Screenshots or the exact error message, if available.
Passes reviews support requests under our [Terms of Service](https://www.passes.com/terms) and [Community Guidelines](https://www.passes.com/help/guidelines).
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038