# Contact Passes Support

> For the complete documentation index, see [llms.txt](/llms.txt).

<p>If you need help with your Passes account, payments, memberships, orders, creator tools, or reporting an issue, you can contact Passes Support in a few ways.</p>

## Use Passes AI Chat

<p>For quick help, go to <a href="https://www.passes.com/help">Passes AI Chat</a> and describe what you need help with.</p>

## Email support

<p>If you still need help, email <a href="mailto:help@passes.com">help@passes.com</a>. Passes Support is available daily from 5 AM to 9 PM Pacific Time.</p>

## Report a bug or suggest feedback

<p>To report a bug or send product feedback from your account:</p>

<ol>
  <li>Go to <strong>Settings</strong>.</li>
  <li>Select <strong>Feedback</strong>.</li>
  <li>Choose <strong>Report a bug &amp; Suggest</strong>.</li>
  <li>Add the details of the issue or suggestion.</li>
</ol>

## What to include

<p>To help Support review your request faster, include:</p>

<ul>
  <li>Your Passes username or account email.</li>
  <li>Whether you are using a fan, creator, or agency account.</li>
  <li>A short description of what happened.</li>
  <li>The device, browser, or app version you are using.</li>
  <li>Screenshots or the exact error message, if available.</li>
</ul>

<p>Passes reviews support requests under our <a href="https://www.passes.com/terms">Terms of Service</a> and <a href="https://www.passes.com/help/guidelines">Community Guidelines</a>.</p>