For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Set up and manage payouts
# Set up and manage payouts
<p>Creators can set up a payout method to receive eligible earnings from Passes. You can add or update your payout method, request a one-time payout, or set up scheduled payouts from your account settings.</p>
## Before you start
<p>Make sure your creator account is fully set up before requesting a payout. Payouts may not be available if required account, identity, tax, or payout setup steps are incomplete.</p>
## 1. Add a payout method
<ol>
<li>Go to <strong>Settings</strong> from your Passes dashboard.</li>
<li>Select <strong>Payment</strong>.</li>
<li>Select <strong>Payout method</strong>.</li>
<li>Add your preferred payout option.</li>
</ol>
<p>You may be able to add:</p>
<ul>
<li><strong>Bank account:</strong> Select <strong>Add Bank</strong> and enter your bank details. Direct bank payouts depend on supported country and payout availability.</li>
<li><strong>PayPal:</strong> Enter the email address connected to your PayPal wallet. PayPal payouts are irreversible once sent, so make sure the email is correct before submitting.</li>
</ul>
## 2. Choose how you want to get paid
<p>Passes supports different payout options depending on your account eligibility and payout availability.</p>
<ul>
<li><strong>Manual payouts:</strong> Request a one-time payout when you have eligible earnings available.</li>
<li><strong>Scheduled payouts:</strong> Set up automatic payouts every 1-4 weeks from your earnings settings.</li>
<li><strong>Instant payouts:</strong> If enabled on your account, you can choose a faster payout option.</li>
</ul>
<p>To set up scheduled payouts, go to <strong>Earnings</strong> > <strong>Schedule Regular Payouts</strong>.</p>
<p>When setting up scheduled payouts, you can choose:</p>
<ul>
<li><strong>Payout frequency:</strong> every 1-4 weeks</li>
<li><strong>Payout option:</strong>
<ul>
<li><strong>Standard ACH:</strong> around 3 days</li>
<li><strong>Same Day ACH:</strong> around 12 hours</li>
<li><strong>Instant:</strong> no delay</li>
</ul>
</li>
</ul>
<p>Scheduled payout batches run weekly at <strong>5pm PT</strong>.</p>
<p>If you do not see scheduled payouts or one of these payout options, your account may not be eligible yet or you may need to complete payout setup first.</p>
## 3. Review instant payout timing and fees
<p>If instant payouts are available on your account, the timing and fee options are:</p>
<ul>
<li><strong>Instant:</strong> +10% fee</li>
<li><strong>1 business day:</strong> +6.5% fee</li>
<li><strong>2-5 business days:</strong> 0% fee</li>
</ul>
<p>If you do not see instant payouts or cannot enable them, contact Passes Support for help.</p>
## 4. Check your payout balance and minimum amount
<p>You need at least <strong>$50 in eligible earnings</strong> to process a payout.</p>
<p>Your available payout balance may be different from your total revenue if some earnings are still pending, under review, affected by chargebacks, or not yet eligible for payout.</p>
## 5. Manage your default payout method
<p>Your payout settings show the default payout method currently connected to your account. You can manage or update your payout method from the payout settings page.</p>
<p>If you add a new bank account, it may become your default payout method. Review your payout method before requesting a payout to make sure funds are sent to the correct destination.</p>
## 6. Review payout history
<p>Your payout history shows previous payout activity, including the payout date, amount, destination, payout method, and status.</p>
<p>Use payout history to confirm whether a payout was requested, completed, failed, or is still processing.</p>
## 7. Know when earnings update
<p>Revenue data refreshes daily at <strong>0:00 AM UTC</strong>. If your revenue or available balance changed, check again after the daily refresh.</p>
## Supported payout regions
<p>Payouts are available in the US, Canada, UK, Australia, and many European countries. Availability can vary by payout method, country, and provider support.</p>
## If your payout is delayed, failed, or blocked
<p>If your payout is delayed, failed, unavailable, or blocked, contact Passes Support. Include a short description of what you see in your payout settings or payout history.</p>
<p>For security, do not send full bank details, passwords, verification codes, tax IDs, or sensitive identity documents through chat or email unless Passes Support gives you an approved secure path.</p>
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038