For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Deactivating fan account
You can deactivate your account from your account settings.
Before deactivating, review any active memberships, recent purchases, unlocked content, paid messages, or payment history you may want to keep track of. Deactivating your account does not automatically guarantee a refund or cancel every past purchase.
1. Log in to your Passes account.
2. Go to **Settings**.
3. Select **Account**.
4. Open your account management options.
5. Choose the option to deactivate or delete your account.
6. Follow the on-screen prompts to confirm.
If you do not see the deactivation option, cannot log in, have pending creator funds, or receive an error while trying to deactivate your account, gather these details:
- Your Passes username or account email.
- Whether you are using a fan or creator account.
- The device and browser or app you are using.
- The exact error message you see, if any.
- Whether you have active memberships, pending payouts, or open orders.
If you cannot log in, do not see the deactivation option, or get an error while trying to deactivate, the agent may escalate to human.
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038