For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Deactivating fan account
You can deactivate your account from your account settings.</p>
<p>Before deactivating, review any active memberships, recent purchases, unlocked content, paid messages, or payment history you may want to keep track of. Deactivating your account does not automatically guarantee a refund or cancel every past purchase.</p>
<ol>
<li>Log in to your Passes account.</li>
<li>Go to <strong>Settings</strong>.</li>
<li>Select <strong>Account</strong>.</li>
<li>Open your account management options.</li>
<li>Choose the option to deactivate or delete your account.</li>
<li>Follow the on-screen prompts to confirm.</li>
</ol>
If you do not see the deactivation option, cannot log in, have pending creator funds, or receive an error while trying to deactivate your account, gather these details:</p>
<ul>
<li>Your Passes username or account email.</li>
<li>Whether you are using a fan or creator account.</li>
<li>The device and browser or app you are using.</li>
<li>The exact error message you see, if any.</li>
<li>Whether you have active memberships, pending payouts, or open orders.</li>
</ul>
<p>If you cannot log in, do not see the deactivation option, or get an error while trying to deactivate, the agent may escalate to human.</p>
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038