For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Troubleshooting General App Issues
If the Passes app is freezing, crashing, not loading, failing to send messages, or notifications are not working, try these steps first.
## Basic troubleshooting
1. Force-close and reopen the Passes app.
2. Switch networks. Try Wi-Fi if you are on mobile data, or mobile data if you are on Wi-Fi.
3. Update the Passes app from the App Store or Google Play.
4. Update your device operating system if an update is available.
5. Restart your device.
6. If the issue continues, uninstall and reinstall the Passes app.
## Clear cache
For Android:
1. Open your device Settings.
2. Go to Apps > Passes > Storage.
3. Select Clear Cache.
For iOS:
1. Open Settings.
2. Go to General > iPhone Storage > Passes.
3. Select Offload App.
4. Reinstall Passes.
## Notification issues
If notifications are not working:
1. Open your device Settings.
2. Go to Notifications.
3. Make sure notifications are enabled for Passes.
4. In Passes, check that the notification types you want are enabled.
## If the issue continues
Please share:
- Device model
- Operating system version
- Passes app version
- Screenshot or screen recording of the issue
- The steps that caused the issue
- Any error message you see
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038