For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Manage your fan account
You can manage your fan account from **Settings**. Use this area to update your payment method, notification preferences, privacy settings, login activity, devices, and account controls.
## Payment methods
To subscribe to creators or make purchases, go to **Settings > Payment** to add, update, or remove a payment method.
For accepted payment methods, membership billing, transaction history, and failed payment help, see [Fan payments: methods and billing](https://help.passes.com/article/6ea2ba86-fan-payments-methods-and-billing).
## Memberships and orders
Use the **Memberships** section to view active subscriptions, renewal dates, benefits, upgrades, and cancellation options. Use the **Orders** section to review shop purchases and order history.
For more details, see [Access memberships and orders](https://help.passes.com/article/d0ac513f-access-memberships-and-orders) and [Fan subscriptions](https://help.passes.com/article/1bdda005-fan-subscriptions).
## Notifications
Go to **Settings** to customize your email and SMS notification preferences. This helps you control which creator updates, account alerts, and activity notifications you receive.
## Privacy and safety
You can manage privacy settings, comment permissions, blocked accounts, and restricted users from your account settings.
If you need to block or restrict someone, see [Block and restrict users](https://help.passes.com/article/00f62fdf-block-and-restrict-users).
## Messages
Fans can message creators from the **Messages** section. Some creators may charge for messages or limit who can send DMs based on membership status, account eligibility, or their own settings.
For messaging rules and limits, see [Message creators and DM limits](https://help.passes.com/article/d0992c36-message-creators-and-dm-limits).
## Devices and login activity
From **Settings**, you can review devices connected to your account, log out of all devices, and check recent login activity.
Login activity may include estimated location, date and time, and device or browser used. Locations are IP-based estimates, and login activity shows past sign-ins only, not every currently active session.
If you are having trouble signing in, see [Sign-in troubleshooting](https://help.passes.com/article/ea9cfafa-sign-in-troubleshooting).
## Account data and deactivation
You can export your account data from **Settings > Account > Account Management > Export Data**.
For step-by-step instructions, see [Export and Download Your Account Data](https://help.passes.com/article/924bcc0b-export-and-download-your-account-data).
If you want to deactivate or delete your fan account, see [Deactivating fan account](https://help.passes.com/article/9adaae54-deactivating-fan-account). Cancel any active subscriptions before deactivating to avoid future charges.
## Community guidelines
Help keep Passes safe by following the [Community Guidelines](https://www.passes.com/help/guidelines).
## If you need help
If you cannot access your settings, see an error, or need help with your account, gather these details:
- Your Passes username or account email.
- Whether you are using a fan or creator account.
- The device and browser or app you are using.
- The exact error message you see, if any.
- What you were trying to update or manage.
For more help, visit [passes.com/help](https://www.passes.com/help).
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038