# Manage your fan account

> For the complete documentation index, see [llms.txt](/llms.txt).

<p>You can manage your fan account from <strong>Settings</strong>. Use this area to update your payment method, notification preferences, privacy settings, login activity, devices, and account controls.</p>

## Payment methods
<p>To subscribe to creators or make purchases, go to <strong>Settings > Payment</strong> to add, update, or remove a payment method.</p>
<p>For accepted payment methods, membership billing, transaction history, and failed payment help, see <a href="https://help.passes.com/article/6ea2ba86-fan-payments-methods-and-billing">Fan payments: methods and billing</a>.</p>

## Memberships and orders
<p>Use the <strong>Memberships</strong> section to view active subscriptions, renewal dates, benefits, upgrades, and cancellation options. Use the <strong>Orders</strong> section to review shop purchases and order history.</p>
<p>For more details, see <a href="https://help.passes.com/article/d0ac513f-access-memberships-and-orders">Access memberships and orders</a> and <a href="https://help.passes.com/article/1bdda005-fan-subscriptions">Fan subscriptions</a>.</p>

## Notifications
<p>Go to <strong>Settings</strong> to customize your email and SMS notification preferences. This helps you control which creator updates, account alerts, and activity notifications you receive.</p>

## Privacy and safety
<p>You can manage privacy settings, comment permissions, blocked accounts, and restricted users from your account settings.</p>
<p>If you need to block or restrict someone, see <a href="https://help.passes.com/article/00f62fdf-block-and-restrict-users">Block and restrict users</a>.</p>

## Messages
<p>Fans can message creators from the <strong>Messages</strong> section. Some creators may charge for messages or limit who can send DMs based on membership status, account eligibility, or their own settings.</p>
<p>For messaging rules and limits, see <a href="https://help.passes.com/article/d0992c36-message-creators-and-dm-limits">Message creators and DM limits</a>.</p>

## Devices and login activity
<p>From <strong>Settings</strong>, you can review devices connected to your account, log out of all devices, and check recent login activity.</p>
<p>Login activity may include estimated location, date and time, and device or browser used. Locations are IP-based estimates, and login activity shows past sign-ins only, not every currently active session.</p>
<p>If you are having trouble signing in, see <a href="https://help.passes.com/article/ea9cfafa-sign-in-troubleshooting">Sign-in troubleshooting</a>.</p>

## Account data and deactivation
<p>You can export your account data from <strong>Settings > Account > Account Management > Export Data</strong>.</p>
<p>For step-by-step instructions, see <a href="https://help.passes.com/article/924bcc0b-export-and-download-your-account-data">Export and Download Your Account Data</a>.</p>
<p>If you want to deactivate or delete your fan account, see <a href="https://help.passes.com/article/9adaae54-deactivating-fan-account">Deactivating fan account</a>. Cancel any active subscriptions before deactivating to avoid future charges.</p>

## Community guidelines
<p>Help keep Passes safe by following the <a href="https://www.passes.com/help/guidelines">Community Guidelines</a>.</p>

## If you need help
<p>If you cannot access your settings, see an error, or need help with your account, gather these details:</p>

<ul>
  <li>Your Passes username or account email.</li>
  <li>Whether you are using a fan or creator account.</li>
  <li>The device and browser or app you are using.</li>
  <li>The exact error message you see, if any.</li>
  <li>What you were trying to update or manage.</li>
</ul>

<p>For more help, visit <a href="https://www.passes.com/help">passes.com/help</a>.</p>