For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Complete KYC verification
Before you start earning on Passes, we verify your ID. It protects your account and your payouts, and a little prep means you only do it once. Here's how to get it right the first time.
## Before you start
- Grab your physical ID. Use the real card or passport. Screenshots, scans, and photos of photos won't work.
- Check the date. Make sure your ID hasn't expired.
- Match your name. The legal name on your ID should match the legal name on your -Passes account. Your display name doesn't have to match.
- Sign your passport. Using a passport? Make sure your signature is on it before you open the camera.
## Taking your ID photos
- Take them live. You'll use your camera in the moment. Uploading a photo you already have isn't an option, so have your ID in hand and ready.
- Get the front and the back. Get the right sides. For a card, take the front and back if we ask for both. For a passport, we only need the photo page. Keep your ID nearby so you're not digging for it mid-flow.
- Get all four corners in the frame. Lay your ID flat on a surface, center it, and make sure nothing is cut off at the edges.
- Turn off every filter. Beauty filters, color filters, effects, all of it. Plain and unedited is what you want.
- Find good light. Face a window or a bright room. Skip harsh overhead lights that bounce off your ID and create glare.
- Keep your phone steady. Take a breath, stay still, and let your camera focus before you capture.
- Take it out of the case. Wallet windows and plastic sleeves cause glare and can hide part of your ID.
- Use a plain background. A flat, dark surface makes the edges of your ID easier to see.
## Your selfie
- Show your whole face. Take off sunglasses, hats, and anything else covering your face.
- Look straight at the camera. Keep your phone at eye level and your face in the light.
- Use the best camera you have. If your laptop camera is blurry, switch to your phone.
If something doesn't go through
It happens, and it's usually something small like glare, a cut-off corner, or a blurry capture. Fix it and try again.
Still stuck? Email help@passes.com or hit the chat (know more in [Passes Support Chatbot](https://help.passes.com/article/deb05224-passes-support-chatbot)), tell us what happened and we'll get you through it.
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038