For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Chargebacks for creators
<p>A chargeback happens when a fan disputes a payment through their bank or card provider. When this happens, the payment may be reversed while the dispute is reviewed.</p>
## How chargebacks affect creators
<p>If a fan files a chargeback on a purchase from you, the disputed amount may be deducted from your creator balance or future earnings. This can apply to memberships, messages, content purchases, tips, or other paid transactions.</p>
## Why chargebacks happen
<p>Common reasons include:</p>
<ul>
<li>The fan does not recognize the charge.</li>
<li>The fan claims they did not authorize the payment.</li>
<li>The fan reports an issue with the purchase.</li>
<li>The fan contacts their bank instead of requesting help through Passes.</li>
</ul>
## Can chargebacks be reversed?
<p>Chargebacks are handled by the fan’s bank or payment provider. Passes may review available transaction details, but the final decision is made through the payment dispute process.</p>
## How to reduce chargebacks
<ul>
<li>Make sure your membership benefits and paid offers are clear.</li>
<li>Respond to fan questions when possible.</li>
<li>Avoid promising content, access, or services you cannot deliver.</li>
<li>Keep communication on Passes so there is a record of the transaction and related messages.</li>
</ul>
## Refund deductions
Refund deductions are separate from chargebacks. In some cases, Passes Support may approve a fan refund that results in funds being deducted from a creator’s earnings.
This can happen when the refund is related to the creator’s content, order, service, or fulfillment.
Creators can review refund deduction activity in Settings > Payment > Refunds. If you have questions about a refund deduction, check the refund details for the amount, date, and reason shown.
Refund deductions are different from chargebacks:
- Chargebacks happen when a fan disputes a payment through their bank or payment provider.
- Refund deductions happen when Passes Support processes a refund and the refunded amount is deducted from creator earnings.
## If you believe this is incorrect
<p>If you think a chargeback was filed by mistake or need help understanding a deduction, contact Passes Support with the transaction details, fan username if available, and any relevant context.</p>
<p>For more information about creator payments, see <a href="https://www.passes.com/help">Passes Help</a>.</p>
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038