# Chargebacks for creators

> For the complete documentation index, see [llms.txt](/llms.txt).

<p>A chargeback happens when a fan disputes a payment through their bank or card provider. When this happens, the payment may be reversed while the dispute is reviewed.</p>

## How chargebacks affect creators

<p>If a fan files a chargeback on a purchase from you, the disputed amount may be deducted from your creator balance or future earnings. This can apply to memberships, messages, content purchases, tips, or other paid transactions.</p>

## Why chargebacks happen

<p>Common reasons include:</p>

<ul>
  <li>The fan does not recognize the charge.</li>
  <li>The fan claims they did not authorize the payment.</li>
  <li>The fan reports an issue with the purchase.</li>
  <li>The fan contacts their bank instead of requesting help through Passes.</li>
</ul>

## Can chargebacks be reversed?

<p>Chargebacks are handled by the fan’s bank or payment provider. Passes may review available transaction details, but the final decision is made through the payment dispute process.</p>

## How to reduce chargebacks

<ul>
  <li>Make sure your membership benefits and paid offers are clear.</li>
  <li>Respond to fan questions when possible.</li>
  <li>Avoid promising content, access, or services you cannot deliver.</li>
  <li>Keep communication on Passes so there is a record of the transaction and related messages.</li>
</ul>

## Refund deductions

Refund deductions are separate from chargebacks. In some cases, Passes Support may approve a fan refund that results in funds being deducted from a creator’s earnings.

This can happen when the refund is related to the creator’s content, order, service, or fulfillment.

Creators can review refund deduction activity in Settings > Payment > Refunds. If you have questions about a refund deduction, check the refund details for the amount, date, and reason shown.

Refund deductions are different from chargebacks:
- Chargebacks happen when a fan disputes a payment through their bank or payment provider.
- Refund deductions happen when Passes Support processes a refund and the refunded amount is deducted from creator earnings.


## If you believe this is incorrect

<p>If you think a chargeback was filed by mistake or need help understanding a deduction, contact Passes Support with the transaction details, fan username if available, and any relevant context.</p>


<p>For more information about creator payments, see <a href="https://www.passes.com/help">Passes Help</a>.</p>