For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Passes Support Chatbot
Sophie is Passes’ AI support chatbot. Creator or fan, ask her how to use Passes and she’ll point you to your next step. She’s separate from creator AI Chat and the Passes AI Assistant that helps you prepare posts and messages.
**Just say what’s going on**
Open the support chat and tell Sophie what you need, in your own words. One issue at a time works best.
Try something like:
- “I can’t sign in. I signed up with Google. What should I try?”
- “Where can I find media I purchased?”
- “How do I update my profile?”
**Share the details that help**
Tell Sophie what you were trying to do, what happened instead, and any error message you saw. Include whether you’re using the app or a browser and what you’ve already tried.
Don’t share passwords, verification codes, full card numbers, card security codes, or ID documents in chat. If you share a screenshot, hide sensitive information first.
**Keep it going**
Try the steps that fit your situation and answer any follow-up questions. If a step doesn’t work, tell Sophie which one and what happened. If an answer is confusing, ask her to explain it more simply.
**Need help from the Support team?**
If you’re still stuck or want a human support specialist, tell Sophie. She may ask for details to help the team understand your issue before passing it along. A handoff doesn’t mean an immediate live reply.
Can’t use the chat? Email help@passes.com with a short description of the issue and what you’ve tried. Keep sensitive information out of your email too.
Still need help?
The Passes support team is here to help. Send your question to help@passes.com. 720 N Cahuenga Blvd, Los Angeles, CA 90038