# Sign-in troubleshooting

> For the complete documentation index, see [llms.txt](/llms.txt).

# Sign-in troubleshooting

<p>If you’re having trouble signing in to Passes, start with the steps below.</p>

## 1. Check your email and password

<p>Make sure you’re using the email address connected to your Passes account and that your password is entered correctly.</p>

<p>If you forgot your password:</p>

<ol>
  <li>Go to <a href="https://www.passes.com/forgot-password">passes.com/forgot-password</a>.</li>
  <li>Enter the email address connected to your Passes account.</li>
  <li>Check your inbox for the password reset email.</li>
  <li>Use the link in the email to create a new password.</li>
</ol>

<p>If you don’t see the email after a few minutes, check your spam or junk folder.</p>

## 2. Use the same sign-in method you used when creating the account

<p>If your account was created with a social login, use that same option to sign in. Passes supports social sign-in options such as Google, Apple, Facebook, X/Twitter, and Twitch depending on device and availability.</p>

<p>If your account is not configured for password login, a password reset may not work. Use the original social sign-in method instead.</p>

## 3. Complete any security verification

<p>Passes may ask for a verification code when extra security is needed, such as when signing in from a new device or after too many login attempts.</p>

<p>If prompted:</p>

<ol>
  <li>Enter the code sent to your email or phone, or use the code from your authenticator app.</li>
  <li>Make sure the code has not expired.</li>
  <li>If there is a resend option, wait for the timer before requesting another code.</li>
</ol>

## 4. Wait before trying again if you reached a login limit

<p>If you entered incorrect details too many times, Passes may temporarily limit additional login attempts. Wait a little before trying again.</p>

<p>Do not keep retrying quickly, since that can trigger more security limits.</p>

## 5. Try a clean browser session

<p>If your email, password, and verification code are correct but sign-in still fails:</p>

<ol>
  <li>Refresh the page.</li>
  <li>Try a private or incognito browser window.</li>
  <li>Clear your browser cache and cookies.</li>
  <li>Try another browser or device.</li>
  <li>Make sure your internet connection is stable.</li>
</ol>

## 6. Contact support if your account may be locked or unavailable

<p>If you see a message that your account is locked, deleted, unavailable, or you still cannot access your account after the steps above, contact Passes Support.</p>

<p>For security, include only the email address connected to your Passes account and a short description of what you see. Do not send your password or verification codes.</p>