# Passes

> Passes — knowledge base and documentation. This is [llms.txt](/llms.txt), the complete documentation index.

## Articles

- [Get started as a fan](https://help.passes.com/article/71a36e5e-get-started-as-a-fan.md): ## Step 1: Create your account

1. Head to https://passes.com/ and click **Sign Up**.
2. Enter your 
- [Migrate from Fanhouse to Passes](https://help.passes.com/article/18c85a44-migrate-from-fanhouse-to-passes.md): ## Migrating your account

Moving from Fanhouse to Passes is straightforward - here's how to get sta
- [Passes](https://help.passes.com/article/cab584bc-passes.md): ## What it is

Passes is a creator accelerator built for longevity. 

While others might call us a m
- [Manage your fan account](https://help.passes.com/article/b51e7935-manage-your-fan-account.md): ## Managing Your Account

**Payment Setup:** To subscribe to creators or make purchases, go to Setti
- [Sign-in troubleshooting](https://help.passes.com/article/ea9cfafa-sign-in-troubleshooting.md): ### Having Trouble Signing In?
Don't worry - most sign-in issues are easy to fix. Work through these
- [Find and follow creators](https://help.passes.com/article/eb9dec88-find-and-follow-creators.md): ### Finding and Following Creators on Passes

Ready to connect with creators you love? Here's how to
- [Access memberships and orders](https://help.passes.com/article/d0ac513f-access-memberships-and-orders.md): ## Memberships and subscriptions

### Viewing your memberships

- Head to the **Memberships** sectio
- [Find and watch livestreams](https://help.passes.com/article/30e9560c-find-and-watch-livestreams.md): ## Finding livestreams
- Discover upcoming livestreams on the creator’s profile or through the **Wat
- [Fan subscriptions](https://help.passes.com/article/1bdda005-fan-subscriptions.md): ## Membership tiers

Creators offer multiple membership tiers packed with perks - think exclusive co
- [Message creators and DM limits](https://help.passes.com/article/d0992c36-message-creators-and-dm-limits.md): Here's everything you need to know about sending messages to creators and keeping track of your limi
- [Access creator Discord via membership](https://help.passes.com/article/a62531a4-access-creator-discord-via-membership.md): Some memberships come with exclusive Discord access - here's how to get connected:

1. Purchase a me
- [Fan payments: methods and billing](https://help.passes.com/article/6ea2ba86-fan-payments-methods-and-billing.md): ## Purchasing content

Fans can buy memberships, messages, and other content using credit or debit c
- [Guest Checkout Guide](https://help.passes.com/article/fe259fd7-guest-checkout-guide.md): Guest Checkout lets you buy things on Passes without logging in or creating an account first. Here's
- [Troubleshooting Payment Failures](https://help.passes.com/article/21db8f22-troubleshooting-payment-failures.md): ### Payment Failure Errors, Causes, and Remedies

#### 1. Payment Failed - 3DS Authentication
- **Po
- [Unrecognized charge](https://help.passes.com/article/4651de3a-unrecognized-charge.md): ## Unexpected charge on your Passes account?

Let's figure out where it came from. Here's how to tra
- [Contact Passes Support](https://help.passes.com/article/3d4516ad-contact-passes-support.md): ## Need assistance or want to report an issue?

Follow these steps to contact Passes Support support
- [Deactivating fan account](https://help.passes.com/article/9adaae54-deactivating-fan-account.md): ## Deactivating Your Account

1. Log in to your account at https://passes.com/.

2. Go to **Settings
- [Estimate health insurance with Stride](https://help.passes.com/article/658364a1-estimate-health-insurance-with-stride.md): ### Estimate Your Health Insurance Costs and Enroll Through Stride Health

Passes has partnered with
- [Passes NPS survey](https://help.passes.com/article/97c35026-passes-nps-survey.md): Both creators and fans can now share direct feedback about their Passes experience - right from the 
- [Sales tax](https://help.passes.com/article/610e3db4-sales-tax.md): ## What is sales tax?

Sales tax is a government-imposed tax on the sale of goods and services. Depe
- [Creator Referral Program](https://help.passes.com/article/32f6fe62-creator-referral-program.md): Effective as of June 23, 2025.

Know someone who'd crush it as a creator? Refer them to Passes and e
- [Promotions and discounts](https://help.passes.com/article/e736fd9e-promotions-and-discounts.md): ### Finding Promotions and Discounts on Passes

Creators on Passes regularly run promotions and disc
- [Block and restrict users](https://help.passes.com/article/00f62fdf-block-and-restrict-users.md): If you run into inappropriate behavior, act quickly - your safety matters. Here's exactly how to han
- [Export and Download Your Account Data](https://help.passes.com/article/924bcc0b-export-and-download-your-account-data.md): To export all of your data directly from your Passes account, follow these steps:

1. Navigate to **
- [Hacked account](https://help.passes.com/article/521b4ef0-hacked-account.md): If something feels off - unexpected charges, changes you didn't make, or logins you don't recognize 
- [Troubleshooting General App Issues](https://help.passes.com/article/a559b00d-troubleshooting-general-app-issues.md): ### App Instability & General Troubleshooting Guide
If you experience app freezing, crashing, loadin
- [Create and monetize content](https://help.passes.com/article/37859c00-create-and-monetize-content.md): ## Supported content types

- **Videos:** Upload up to 10GB - length depends on resolution.
- **Phot
- [Creator eligibility](https://help.passes.com/article/a82bbd92-creator-eligibility.md): ## Eligibility

Before applying, make sure you meet these requirements:

- Complete identity verific
- [Sign up as a creator](https://help.passes.com/article/cf57ce19-sign-up-as-a-creator.md): ## Step 1: Sign Up as a Creator
- Head to **www.passes.com** and click **"Become Creator"** - or sel
- [Complete KYC verification](https://help.passes.com/article/c174cfd2-complete-kyc-verification.md): To unlock certain features on Passes, you'll need to complete identity verification (KYC - Know Your
- [Set up creator profile](https://help.passes.com/article/0b71576b-set-up-creator-profile.md): Your profile is your home base on Passes - where fans find you, explore your content, and connect wi
- [Creator Analytics Dashboard](https://help.passes.com/article/2718a78a-creator-analytics-dashboard.md): The **Creator Analytics Dashboard** gives you a real-time look at your performance, content success,
- [Screenshot Protection (Creators+)](https://help.passes.com/article/eda85909-screenshot-protection-creators.md): ## Who can use screenshot protection

This feature is available to **creators** subscribed to **Crea
- [Report a DMCA](https://help.passes.com/article/e44a2803-report-a-dmca.md): ## What is a DMCA request?

A DMCA (Digital Millennium Copyright Act) request is a formal way to rep
- [Report inappropriate behavior](https://help.passes.com/article/4423fbc4-report-inappropriate-behavior.md): We've updated blocking and restricting to work the same way everywhere on the platform.

## From a u
- [Creators+ Plan](https://help.passes.com/article/8cd9e3ec-creators-plan.md): Creators+ gives you full access to every advanced tool on Passes - built to help you grow, protect, 
- [Connect Discord to memberships](https://help.passes.com/article/0f93bbc8-connect-discord-to-memberships.md): Connect your Discord server to Passes and automatically give fans access to the right Discord roles 
- [Start Livestream](https://help.passes.com/article/a144e757-start-livestream.md): ## Setting up a livestream

1. From Navigation bar, select **Start Livestream** (below Creator Tools
- [Create and manage memberships](https://help.passes.com/article/68353999-create-and-manage-memberships.md): ## Setting up memberships

### Creating a membership

1. Go to the Navigation bar and select **Manag
- [Retain Members with Discounts and Pausing](https://help.passes.com/article/ba0e0170-retain-members-with-discounts-and-pausing.md): ### Creating Membership Cancellation Discount Codes and Using the Pause Membership Option

You can c
- [Build audiences for Mass DMs](https://help.passes.com/article/8444c430-build-audiences-for-mass-dms.md): Lists let you organize your fans into specific groups so you can reach the right people with the rig
- [DMs: Mass, Welcome, & 1:1](https://help.passes.com/article/ea584eba-dms-mass-welcome-11.md): ## Sending a Mass Message

1. **Go to Messages**: Head to the Messages section or tap **+ Create** i
- [Set up Automated Messages](https://help.passes.com/article/6fc1739d-set-up-automated-messages.md): ## Overview

**Automated Messages** let you build trigger-based messaging sequences that automatical
- [Sell merch in your Shop](https://help.passes.com/article/89abafaa-sell-merch-in-your-shop.md): ## Adding a new merchandise item

1. Go to **Shop** in your creator profile dashboard.
2. Click **Ad
- [Organize Vault](https://help.passes.com/article/c0ecefe7-organize-vault.md): ## How to use Vault

1. **Navigate to Vault:** Head to the **Creator Tools** section on your dashboa
- [Chargebacks for creators](https://help.passes.com/article/d6d4eaf9-chargebacks-for-creators.md): ## What Is a Chargeback?

A chargeback happens when a fan disputes a charge directly with their bank
- [Set up and manage payouts](https://help.passes.com/article/9a17babd-set-up-and-manage-payouts.md): ## Setting up your payout method

1. Go to **Settings** on your dashboard.
2. Choose **Payment**
3. 
- [Tax Forms for $600+ Earnings (W-9 vs. W-8BEN)](https://help.passes.com/article/f64c8c9f-tax-forms-for-600-earnings-w-9-vs-w-8ben.md): A **W-9** and **W-8BEN** are tax forms required for creators who earn **$600 or more** through the p